DEUS Support

 

Where can I see a demonstration of DEUS systems and other products?

Demonstrations are conducted regularly throughout the United States and Europe. In some circumstances we may also come to you, to provide a custom demonstration at your facility. Contact us for more information.

Does DEUS Rescue offer product training?

Yes, through our network of DEUS Certified Instructors. DEUS Certified Instructors are highly qualified and certified rescue personnel familiar with all DEUS products. Contact us to discuss your training needs or contact a DEUS Certified Instructor directly.

Does DEUS Rescue provide technical support?

Yes, DEUS Rescue can assist you with your technical questions, or with product service and maintenance. Our engineers are available for consultation anytime. Contact our technical support team for assistance.

Is there a warranty on DEUS controlled descent devices?

Every DEUS controlled descent device is warranted for the original purchaser to be free of defects in materials, manufacture or assembly provided that it is returned to us periodically for factory inspection and maintenance. Terms of warranty and inspection vary by product.Read more about DEUS Limited Warranties, or contact us more information.

How do I file a warranty claim?

If your DEUS product is damaged or otherwise not working properly, you may return it to DEUS Rescue for inspection. Our evaluation will determine whether the item requires repair or replacement, and whether that repair or replacement is covered by warranty.

To make a warranty claim, notify DEUS Rescue of your intention to file a claim. DEUS will provide you with a Returned Goods Authorization (RGA) number. Then, return the item to DEUS Rescue, referencing the RGA number. DEUS Rescue will notify you of the status after receipt of the item(s).

Do I need to register my DEUS controlled descent device?

While not a requirement, it is recommended that you register your DEUS system. Doing so ensures that we have a way to contact you regarding information about your DEUS products.

If I decide I do not want my DEUS product, can I return it?

Because it is impossible to know what has been done to products once they leave our control, products purchased from DEUS Rescue cannot be returned for credit or refund. We encourage you to test and evaluate DEUS products before purchase so that you are confident our products suit your specific needs.