Warranty Claims Procedures
If your DEUS product is damaged or otherwise not working properly, you may return it to DEUS Rescue for inspection. Our evaluation will determine whether the item requires repair or replacement, and whether that repair or replacement is covered by warranty.
The key to successful resolution of any issue is communication. We will work with you to ensure you are aware of the status of your item and your claim. If you have any questions along the way, please let us know.
To make a warranty claim, please follow the procedures outlined below.
To File a Claim
Contact DEUS Rescue to indicate your intention of filing a warranty claim for a DEUS product. This claim notification shall include the following information:
To Return the Defective Item
Ship the defective DEUS product prepaid to DEUS Rescue. Ensure that product is packaged sufficiently to avoid additional damage. Tag the product with the RGA number. Clearly mark the outside of the package with the RGA number.
DEUS Rescue will inspect the returned item to verify that the part is defective, and that the defect and/or claim qualifies for warranty coverage. A “Warranty Memo” will be prepared and emailed or faxed to you within five (5) working days of receipt of the returned item. The Warranty Memo will advise on the status of the claim (accepted or declined). If declined, the Warranty Memo will provide an explanation of decline. If accepted, the Warranty Memo will also advise on whether the defective item will be repaired or replaced.
Repair of Defective Items
If DEUS Rescue decides to repair the returned item, such repair will be completed within thirty (30) working days from receipt of that item. Repaired product will be shipped to the shipping address provided with original claim, at your cost. Shipping charges will be invoiced.
Replacement of Defective Items
If DEUS Rescue decides to replace the returned item, DEUS Rescue will ship a new, equivalent product (i.e., the same model or the model currently offered) at the earliest availability of the particular model. Shipping charges will be invoiced. If the particular model is no longer manufactured by DEUS Rescue, then DEUS Rescue will work with you to determine an appropriate remedy.