Product Care and Service

DUES Service DEUS controlled descent devices and accessories are designed, built and warranted for long life. Proper care and maintenance are important for keeping your equipment working longer and stronger.

Keep Your System in Top Condition with Regular Maintenance

Periodic inspections of your DEUS system can help ensure you address problems before they become serious, or retire gear when needed. Also, all DEUS controlled descent devices should undergo factory inspection and overhaul every three years.

If Your DEUS System Is Used In An Emergency

If your DEUS controlled descent device is ever used in a real emergency, pull it from service. Replace the rope and inspect the device according to the steps outlined here.

On All Devices

  • Check the rope-guide surfaces for burs and nicks.
  • Check that the rear cover plate opens and closes freely.
  • Check that the slide-cam moves back and forth freely.

On 3000 Series Devices

  • Check that the control knob turns freely between “stop” and “go.”
  • Turn the control knob to the “go” position and check that the brake wheel spins freely.
  • Turn the control knob to the “stop” position and check that the brake wheel does not spin at all.
  • Remember to do this after every descent. If anything about the device does not look right or does not work correctly, contact DEUS immediately for service and place the unit in “inactive” status until it has been rectified.

How Can We Help You?

DEUS Rescue is here to assist you with the proper care, upkeep and servicing of your equipment. Our engineers are available to answer questions and guide you every step of the way.

For technical questions or for assistance with the care and maintenance of your system, call our engineers toll-free at 866-405-3461 or use our contact web form. Someone will be in touch with you shortly to assist you.